Shipping & Delivery Policy

1. Order Processing Workflow

Your order goes through the following stages:

✅ Order Confirmation

You'll receive an instant confirmation email with your order details and payment receipt.

📦 Processing & Shipping

Our team will:
✓ Inspect and pack your items securely
✓ Generate shipping labels
✓ Dispatch from our warehouse

Once shipped, you'll get a shipping notification email with:
→ Tracking number (click to follow your package)
→ Estimated delivery window

🚚 In Transit

If delays occur (e.g., customs checks, weather), we'll proactively notify you via email/SMS.

2. Delivery Timelines

Total Delivery Time = Processing Time + Shipping Time

A. Processing Time (From payment confirmation)

In-Stock Items: 24-48 hours (business days)
Pre-Order/Custom Items:
→ The product page displays the exact "Estimated Ship Date" and production timeline (including crafting + quality control).
→ Out-of-stock products will take 3 to 5 days to process.
→ Custom orders cannot be canceled.

B. Shipping Time (From dispatch date)

Service	Delivery Time	Best For
✈️ Standard Air	14-30 business days	Budget-friendly
🚀 Express Shipping (+$20)	7-14 business days	Urgent needs

3. Key Policies

Cancellations & Changes

Standard Orders: Cancel within 5 hours for a full refund.
Custom Orders: Non-cancelable once placed (clearly stated on product pages).

Shipping Costs & Duties

🌍 Free worldwide shipping on all orders.
Duties & Taxes Included for:
✓ US, UK, EU (100% prepaid - no hidden fees)
✓ Brazil/Indonesia/India: We'll email a cost breakdown before shipping.

Special Cases

Island Territories:
→ Use a mainland address (e.g., France for French Polynesia) for smoother delivery.
→ Contact us at service@mechdiy.com for alternate solutions.

4. FAQ

Q: Why can't I choose my preferred courier?
A: We automatically select the fastest and most reliable carrier for your location.

Q: Are there extra fees for U.S. orders?
A: No! All tariffs are prepaid - you won't pay anything upon delivery.

Q: My order is delayed. What should I do?
A: Track your package via the link in your shipping email, or contact us for assistance.

Great unit

Received A103 a while back, working perfect, exactly what I was looking for.
Highly recommended

Surwish CrossMix OS

This operating system is awesome. Cannot ask for anything better. I wanted to know are you willing to do the same for the Retroid pocket four pro and the Retroid pocket five.? What about doing the same thing or any ambernic device?

The Best budget Retro Handheld

If you are looking for a pocket retro that plays up to ps1 games then Miyoo mini plus is the best. Believe me I have tried like different form factors (vertical horizontal clamshell), models, brands,OS software etc. Miyoo mini V4 or Miyoo mini plus stand out..

Dpad and face buttons: super quet and feels retro
Pocketable: This is a gamechanger. It is pocketsble as it should have been for retro handhelds.
Heat : doesnt get hot that much
Casing: definitely feels well made
Battery Life : 4-6 hours
Needs Accesores: if you have big hands like me you need the grip handle
OS: nothing beats Onion OS
Surwish SD card: for me its a necessity not only the card is branded but it was setup properly by the ones who made it.

Surwish is the best CFW for Miyoo Flip V2

I am very happy with Surwish and highly recommend it!

New Metal Miyoo Mini V4

The metal shell on the Miyoo Mini V4 really does elevate the feel of the device—giving it that premium, solid-in-hand experience that's hard to beat, especially for such a compact handheld. The printed artwork adds a unique, almost collectible aesthetic that makes each unit feel more personal and special.

If the GKD Pixel 2 adopts a similar approach with anodized or painted metal shells featuring high-quality printed designs, it could really set itself apart in the retro handheld scene. That kind of finish not only improves the tactile feel but also taps into the nostalgia and style many enthusiasts look for. Let's hope they go that route!