1. Order Processing Workflow
Your order goes through the following stages:
✅ Order Confirmation
You'll receive an instant confirmation email with your order details and payment receipt.
📦 Processing & Shipping
Our team will:
✓ Inspect and pack your items securely
✓ Generate shipping labels
✓ Dispatch from our warehouse
Once shipped, you'll get a shipping notification email with:
→ Tracking number (click to follow your package)
→ Estimated delivery window
🚚 In Transit
If delays occur (e.g., customs checks, weather), we'll proactively notify you via email/SMS.
2. Delivery Timelines
Total Delivery Time = Processing Time + Shipping Time
A. Processing Time (From payment confirmation)
-
In-Stock Items: 24-48 hours (business days)
-
Pre-Order/Custom Items:
→ The product page displays the exact "Estimated Ship Date" and production timeline (including crafting + quality control).
→ Out-of-stock products will take 3 to 5 days to process.
→ Custom orders cannot be canceled.
B. Shipping Time (From dispatch date)
| Service | Delivery Time | Best For |
|---|---|---|
| ✈️ Standard Air | 14-30 business days | Budget-friendly |
| 🚀 Express Shipping (+$20) | 7-14 business days | Urgent needs |
3. Key Policies
Cancellations & Changes
-
Standard Orders: Cancel within 5 hours for a full refund.
-
Custom Orders: Non-cancelable once placed (clearly stated on product pages).
Shipping Costs & Duties
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🌍 Free worldwide shipping on all orders.
-
Duties & Taxes Included for:
✓ US, UK, EU (100% prepaid - no hidden fees)
✓ Brazil/Indonesia: We'll email a cost breakdown before shipping.
Special Cases
-
Island Territories:
→ Use a mainland address (e.g., France for French Polynesia) for smoother delivery.
→ Contact us at service@mechdiy.com for alternate solutions.
4. FAQ
Q: Why can't I choose my preferred courier?
A: We automatically select the fastest and most reliable carrier for your location.
Q: Are there extra fees for U.S. orders?
A: No! All tariffs are prepaid - you won't pay anything upon delivery.
Q: My order is delayed. What should I do?
A: Track your package via the link in your shipping email, or contact us for assistance.
