Return Policy

General Policy:

These are mechdiy.com's standard return policy only for products you purchase directly from the mechdiy.com website.
All products can be applied for a return merchandise authorization within the return warranty (30 days), but the return of the product without quality problems requires the buyer to pay for the freight.
All returns will take effect after obtaining authorization to return the goods.
If the product is defective or unusable before you start using it, you can return it to us within the valid warranty period (30 days).
Warning: If we receive a product that does not meet the return conditions, we will return it to you at our own expense:
Any item not purchased from mechdiy.com
Any item without a valid, readable serial number, including but not limited to products that are missing, damaged, altered, or otherwise unable to read the serial number.
Any product returned due to the wrong purchase of the product due to the customer's personal reasons.
The package has been received more than 30 days.
Items returned without all original packaging and accessories, including retail boxes, manuals, cables, and all other items that originally came with the item
Any item that is physically damaged or damaged by accidental breakage, misuse, or general wear and tear.
If the item is lost when it is returned, we will not be able to help you as we wish. We recommend that you choose a tracking shipping method to return defective products.

The RMA Process & Three Easy Steps:

1. Get RMA Authorization after you submit a RMA request by visiting mechdiy.com.

How to get RMA Authorization :

Please send a email of the RMA request to service@mechdiy.com,we will response you within 1-2 business days.RMA request should include the following information: Order Number, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern.
No. 603, 6 / F, 3009 Banxuegang Avenue, Bantian Street, Longgang District, Shenzhen,China
Phone number: +86-17320038289

2. Ship the return goods after you get the RMA authorization.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from mechdiy.com customer service center together with RMA authorization.
Notes: please offer tracking number for return shipment. mechdiy.com won’t take any responsibility for any missing return shipment.

3. Get the replacement or Refund.
Mechdiy will arrange for resend or refund upon receiving your return package within 1-3 business days. The money will send back to you within 3-5 business days ,if you did't receive money after 5 business days, please contact with us :service@mechdiy.com

Return shipping and address:
1. All shipping fees are at the customer expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the returning is due to our reasons, the goods received are broken or not correct, please take a photo and send to us, then you are not required to bear the shipping fee for this reason.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Note: For any return or exchange application, please contact us by email (service@mechdiy.com) or mobile (+86 17320038289) in advance and return the goods after getting the approval. We don't accept returns without prior request.

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