Service Email: service@mechdiy.com

Email Subject: Issue + Order Number(#xxxxx)

Email Content: Please describe your issue in the email and attach relevant pictures and videos.

If you cannot find your order number, please provide as much related order information as possible, such as the tracking number, the email used for placing the order, recipient's name and address, screenshot of the order payment, etc., to help our customer service team locate your order quickly and provide you with after-sales service.

Note: When contacting customer service, please try to use the email you used when placing your order to report any issues.

Note: Please note that during weekends and holidays, there may be delays in customer service responses. We appreciate your patience and understanding. Thank you for your support.

You can purchase a retro handheld gaming console through our website by selecting your preferred console on the product page and following the simple purchase process to complete your order.

We prefer payment to be made by PayPal but do accept major credit cards such as Visa, MasterCard, American Express, and Discover.

Yes, you can cancel or modify your order within 48 hours after submission and before receiving the shipping notification. Please contact customer service via email as soon as possible.

Customer Service Email: service@mechdiy.com

Email Subject: Modify Information/Cancel order + Order Number (#xxxxx)

Once the order is successfully canceled, the refund will be processed within 1-3 business days and returned to your account. Please confirm and check your account promptly.

Note: Please use the same email address that you used when placing the order.

Note: Order Information modification and order cancellation are not supported after the order is shipped.

Our company is based in Hong Kong, China, and our warehouse is located in Shenzhen, China. We ship globally from Shenzhen.

Please contact the customer service staff to change the logistics method before the package is shipped.

If you want to change to a faster express logistics, you will need to pay extra shipping fees.

Email subject: Change logistics method + order number (#xxxxx)

If you receive a defective product, please contact our customer service team immediately and provide relevant order and product information. We will promptly assist you with the issue.

Service Email: service@mechdiy.com
Email subject: Issue + Order Number(#xxxxx)
Email Content: Please provide a detailed description of the issue with the gaming console and submit images or videos demonstrating the problem.

If you purchased a customized product, such as a customized grip, protective cover, handmade bag, etc., we need some time to prepare the stock, about 5 days.

Register Your Information: Start by registering on our website. Use your email to create a username and password for logging in.
Browse and Select Products: While browsing our website, look for the products you wish to purchase.
Add to Cart: Add the selected products to your shopping cart.
Review Your Cart: Once you have added all desired items, go to your shopping cart to review your selections. Make sure the quantities and product details are correct.
Proceed to Checkout: Click on the checkout button to start the payment process.
Enter Shipping Information: Fill in the shipping details, including your address and contact information.
Choose a Payment Method: Select your preferred payment method and enter the necessary payment details.
Confirm Your Order: Review all the information to ensure it is accurate, then confirm your order.
Receive Confirmation: You will receive an order confirmation email with your order details. 
Note: Please ensure to use the email address used when placing the order in order to receive notifications regarding your order.

After order confirmation, you will receive a confirmation email containing details of your order.

Additionally, if your order is shipped, you will also receive an email notification regarding the shipment.

Note: Please ensure to use the email address used when placing the order in order to receive notifications regarding your order.

You can log in to your account and view the order status on the "My Orders" page. Click on "Track order" to track it. Alternatively, you can visit our tracking page and enter your tracking number to get the shipping information.

Note: Logistics notification information will be sent to the email address you registered on the website at that time, so please make sure the email address you use is correct. Thank you.

Note: Please use the tracking number to check the logistics information, not the order number.

The general form of a tracking number is: YT21355252428074425
Tracking page link: https://mechdiy.com/pages/tracking

If you are able to successfully place an order with your address, our products can be shipped to your country/city.

The price displayed for the product is the final price, we do free shipping for all our products. 

If delivery is not possible to certain remote areas, we will notify you via email.

ALL-IN-ONE PACKAGE TRACKING
Tracking website: https://www.17track.net/en

Email subject: purchasing parts + product model + order number.

Please refer to our refund policy page for more detailed information about refunds.

Refund page link: https://mechdiy.com/pages/return-policy

We use air freight for all our shipments.

Standard Shipping (14-30 work days)

+$20 Express Shipping (5-10 work days)

Our game consoles are basically pre-installed with games. If there are no pre-installed games, we have specially marked it. You can contact customer service staff for relevant questions.

Some games are not allowed to be pre-installed on the console. However, most of the popular games are available. You can contact customer service to inquire about the game list.

1. Place the game pack and game images into a folder called "Game Cards".

2. In the "Game Cards" folder, find a folder named "roms".

3. Place the game package and game images into the "roms" folder, and make sure to place the game package into the folder related to the corresponding emulator.

 The purpose of this is to ensure that game packages and images can be correctly recognized and loaded by the emulator.

https://bit.ly/458fuZ0

Currently, Only the miyoo mini plus is available with the Onion system

Our SD card is packaged separately and is not inserted into the game console, so you can look for the packaging box first.

Basically every console contains thousands of games, and usually the larger the SD card, the more games it contains.

Please send the specific model number you would like to inquire about to custom service, and we will provide you with a specific game list.

Email subject: Game console model + game list inquiry

Game download website: https://www.lategames.net/
Anbernic: https://win.anbernic.com/
You can also consult our customer service to get the game package and ask how to download the game.

Anbernic: https://win.anbernic.com/

This website provides download and purchase services for Windows platform games and software for Anbernic handheld game consoles.

Generally, a larger memory card can store more games, but having a larger SD card does not necessarily mean more games. Consoles with larger-capacity SD cards may have fewer games, but these games may be larger in size. Conversely, consoles with smaller SD cards may have more smaller-sized games.

Please confirm the following:
1. Have you tried plugging the charger into the game console for more than 15 minutes?
2. Is the original system SD card inserted when the game console is charging?
3. Confirm whether to use the original charging cable?
4. Check if the charger is 5V2A ?
5. Please insert the original system SD card into the computer to confirm whether the sd card is damaged?
6. After confirming the above, please try to flash the firmware.

Please note that our machine cannot be charged with a fast charger as this may damage the internal chip. To charge properly, you will need to use a slow charging charger (between 10W and 22.5W) and the charging cable we provide for two hours. Additionally, please check if the battery cables on the back cover are loose. Thank you for your cooperation.

If the issue persists, could you please shoot a video demonstrating the attempt to charge and power on the game console simultaneously? Also, please see if the light is on. Additionally, could you provide a close-up shot of the specifications on your charger? Your assistance is greatly appreciated. Thank you.

You can try the following steps to repair:

1. First, when the console is turned off, use a hexagonal screwdriver to open the back shell, remove and reinsert the battery port, then turn it on.

2. Second, if it still does not work after the first step, you can try to flash the firmware according to the following links.

RG35XX H: https://we.tl/t-0ttKZwUBg5
RG35XX Plus/RG35XX 2024: https://we.tl/t-mtDHJyBRCR
After updating the firmware, please press the reset button.

If you still can't fix it through the above steps, please contact customer service for help, thank you.

Please confirm the following:
1. Have you tried plugging the charger into the game console for more than 15 minutes?
2. Is the original system SD card inserted when the game console is charging?
3. Confirm whether to use the original charging cable?
4. Check if the charger is 5V2A?
5. Please insert the original system SD card into the computer to confirm whether the sd card is damaged?
6. After confirming the above, please try to flash the firmware.
https://we.tl/t-wYi0ZwEE3o

Note: Please use the original system SD card!
After updating the firmware, please plug in the charger, press the reset button, wait for 15 minutes and observe whether the charging light is on, and try to turn it on.

If you still cannot fix the problem after following the above steps, or you do not know how to do it, please contact customer service for help. Thank you.

The two major logistics companies we use are:

YunExpress (https://www.yunexpress.com/)
UBI SmartParcel (https://smartparcel.gotoubi.com/)

After the logistics company delivers the package to each country, it is first sent to the country's distribution center and then delivered to your home by the local delivery service.

Contact Phone: +39 06 4526 3160

Service Hours: Monday to Saturday (excluding holidays): 8:00 AM - 8:00 PM

Tracking Website: https://www.poste.it/index.html

Contact Phone: +39 02 98035556

Service Hours: Monday to Friday: 09:00 AM - 06:00 PM (excluding public holidays)

Tracking Website: https://www.gls-italy.com/en

Contact Phone: 0 810821821

Service Hours: Monday to Friday: 8:00 AM - 6:00 PM

Tracking Website: https://www.laposte.fr/outils/track-a-parcel

Contact Phone: +34 915 197 197

Service Hours: Monday to Friday: 8:00 AM - 8:00 PM; Saturday: 9:00 AM - 1:00 PM

ALL-IN-ONE PACKAGE TRACKING Tracking website: https://www.17track.net/en

Contact Phone: 1-800-275-8777

Service Hours: Monday to Friday: 8:00 AM - 8:30 PM; Saturday: 8:00 AM - 6:00 PM

Tracking Website: Official Website: http://www.usps.com

Nearby Post Office Locator: https://tools.usps.com/find-location.htm

Contact: Submit inquiry form via official website: https://www.hrparcel.com/contatti/

Service Hours: Monday to Friday: 9:00 AM - 1:00 PM, 2:00 PM - 6:00 PM (excluding bank holidays)

Tracking Website: https://www.hrparcel.com/

Customer Service Hotline: 970709065

Service Email: cs@cirroparcel.com

Service Hours: Monday to Friday: 9:00 AM - 12:00 PM, 1:00 PM - 5:00 PM

Tracking Website: https://www.cirroparcel.com/tracking-results/

Contact Phone: 137678

Service Hours: Monday to Friday: 8:00 AM - 5:00 PM

Contact Phone: Metropolitan Areas: 3003-0100; 0800-725-7282 or 0800 725 0100 (national);

Customs Phone: 0 11 3003-0100

Service Hours: Monday to Friday: 8:00 AM - 8:00 PM; Saturday: 8:00 AM - 2:00 PM

Tracking Website: http://www.correios.com.br/

Tax Payment Website: https://cas.correios.com.br/login?service=https%3A%2F%2Fapps.correios.com.br%2Fportalimportador%2Fpages%2FpesquisarRemessaImportador%2FpesquisarRemessaImportador.jsf (Direct link to "Minhas Importações")

Note:
1. Customs independently assesses taxes. If the recipient disagrees, providing documents (payment vouchers, purchase screenshots, etc.) can initiate a tax reassessment.

Appeals Website: Log in at https://rastreamento.correios.com.br/app/index.php to consult Brazilian Post customer service and follow their guidance for appeals.

2. If the recipient fails to respond within 20 days of tax notification, Customs may deem the package abandoned and proceed with its destruction (no charge).

All packages are subject to Customs' decisions as per their notifications; please be aware!

We use air freight for all our shipments.

Standard Shipping (14-30 work days)

+$20 Express Shipping (5-10 work days)